No login required
Scope
Overview
PiCare and PiCare MS accounts are typically provisioned by a building / community operator rather than self-registered in the app. This page still provides a clear public path for residents, staff, or operators to request:
- Lock account — stop active access while records are reviewed
- Delete / anonymize personal data — remove or de-identify personal profile data under our control where feasible
- Remove access permissions — revoke app/role access for a person who should no longer use the Services
This page is intended for Google Play Data safety / App content disclosures and for users who need a request path without reinstalling or signing into the app. Full privacy terms remain on the Privacy Policy & Terms page.
Process
How to request
- Fill in the request form below (or email pitek@pigroup.com.vn directly).
- Include the app name, the phone number or email used to sign in, project/unit if known, the request type, and a reply channel.
- Send the email from a mailbox you can access. We may ask for additional verification before processing.
- We respond through your preferred reply channel and aim to complete handling within 30 days.
Form
Request form
Complete the fields and open an email draft to the operations / support team. The form only prepares a mailto message — it does not upload data to this website.
Limits
Data retention
We will delete account credentials and personal profile data under our control, and remove or anonymize related personal records where feasible. We do not promise deletion beyond legal or operational constraints.
- Some records may be retained in limited form for legal compliance, fee reconciliation, security, fraud prevention, or legitimate project archives (for example completed invoices, payment records, or safety logs).
- Where retained, we restrict access and stop active use for ordinary product features.
- Data controlled solely by a building operator outside our systems may need to be requested directly from that operator.
Notice
Submitting a request does not guarantee immediate permanent erasure of every historical operational record. Requests are handled under our Privacy Policy and applicable law.
SLA
Timeline
- We aim to acknowledge deletion / lock / access-removal requests within a reasonable window after receipt.
- We aim to complete deletion or anonymization within 30 days, unless a longer period is required by law or an active dispute / investigation.
- Complex cases (missing identity details, multi-project accounts, or operator-controlled records) may need extra verification time.
06 / Contact
Support for deletion requests
For account lock, data deletion / anonymization, or access-removal requests for PiCare and PiCare MS, email the support address below.
Email support team